Professionalism, Integrity, Commitment
Professionalism, integrity, commitment to her job, outstanding customer service, kindness, caring, and excellent follow through based on a high level of expertise are just a few of the adjectives that describe Vicky Locke. Ms. Locke is one of the special individuals who takes pride in her work while carrying herself with the comportment of a true professional. Thorough, confident, calm demeanour, and a complete understanding of not only her customer’s needs, but the protocols associated with her role highlight her commitment to customers and Imagineers. She expeditiously returns phone calls and always returns phone call with the solution to my issues. Ms. Locke has gone out of her way to educate me on issues surrounding not only the sale of my condo, but the purchase of another condo at Mill River Commons. She is truly an example of excellence within your organization. Kudos to whomever initially hired her and she should be recognized as an exemplary employee.- Catherine S
Helping the Community
This company is very good with helping the community. Most of their staff are 10 out of 10. I think it would be a great place to work for or with because they are friendly- Ortiz F
Complete Professionals
The entire team are complete professionals. Being a Landlord I totally understand dealing with the public can be difficult and strenuous. Ms. Evelyn, Ms. Tyreena, and Ms. Tessa responded to my needs and answered my questions within a reasonable amount of time- O. E.
Hard Work and Dedication
On behalf of the Board of Directors of the Oaks Condominium, i want to acknowledge our appreciation for Dave and Bill. Their hard work and dedication to our community has been invaluable. Our community has truly benefited from all that they have accomplished and will continue to accomplish. We are grateful for everything that they do.- Kathy P
Organized and Professional
The board wants you to know how much we appreciate Jennifer as our manager. She is organized, professional and easy to work with. Jennifer is appreciated for all of her good qualities.- Loretta S
Prompt, Efficient and Professional
I left a message after hours and Patricia promptly, efficiently, and professionally assisted me. She took the time to research, respond, and even attach a copy of the account history report for my review. Subsequently in an attempt to rectify the error, the bank put several returned payments through which meant several double payments from my account. I again required assistance/reassurance which she directly and most kindly offered. I appreciate her and wanted you to know of her exceptional customer service and professional ability!- Roseanne M.
Very Thankful
I am very happy and very thankful that we have Dani to help us here. I also wanted to tell you how nice it is here since you started. I appreciate the good work that you do.- Charlene R
Zen Painters
They were incredibly proficient and professional - not to mention meticulous and whisper quiet. We had to be here one afternoon working out of another room and we didn't hear a peep. When I asked them if they were special Zen Painters, they smiled knowingly. The job they did is perfect, including getting the paints to fully match. Thank You for sending us the A-Team.- Lonnie R
Great Worker
J R is a really great worker with volumes of information and seems to be able to fix anything. He is pleasant to all unit owners and your company must see his value as he has worked such a long time for you..- Marlene T.
Amazing Job
I used Imagineers for my kitchen and bathroom remodel and for painting my entire home. They did an amazing job! Imagineers is not just a property management company, they also have a construction division. The construction division is completely separate from the property management division. The construction crew are professional, they work quickly without sacrificing quality, they clean up after their work, are meticulous, and the finished product is stunning! The crew are very talented and best of all they are very nice people. I'm extremely grateful to have had such wonder professional complete my home renovation project. I've received so many great compliments from my friends and family and I'd use them again in a heartbeat!- Lori E
Empathy and Understanding
. I felt it was necessary to reach out to you and share my sentiment of how grateful I am to have Rachel managing the association. She has been nothing but genuine and sincere in her responses. It is quite clear she possesses empathy and understanding for her clients and has solid communication skills to effectively resolve and de-escalate conflict and stressful situations. She is always responsive, validates my concerns and makes sure my needs are heard and addressed. As she is the face of your company within our association, you should be very impressed with how well she represents your organization.- Danielle P
Professional Job
Tony finished the job beautifully…he takes real pride in his work and gave me a professional job all right! - painting the baseboard and details impeccably and quickly…- Meta C
Very Pleased
I'd like to share how impressed I was by Leo and his associate. As a team they were good communicators, kept in touch, let me know what they needed from me and what I could expect from them. They were reliable and showed up when they said they would and worked very hard. Their workmanship was excellent, but what impressed me most of all was how obvious it was that they took pride in their work and cared about the final result, while also staying on schedule.- Susan K.
Doing the Right Thing for Your Clients
Thank you so much for your patience and kindness in reference to our water problem. You have been so kind and understanding and have made sure that you or Debbie had gotten back to us. You are the evidence of what truly caring people do when they work. Thank you again for answering all my questions. I hope that other people follow your path of always professionally doing the right thing for your clients.- Terri J.
Responsible Management
Imagineers handles things where I have owned a condo in Stratford for almost 3 years. Every time I have needed something I have received excellent, prompt and courteous service. Carolyn is the person that I contact and she always responds quickly and patiently assists me with whatever the issue is. It is reassuring to have such a responsible management company after owning my previous condo where the management company was a disaster. :)- Muncie K
Meticulous!
I must tell you that I could not be happier with the final results! I am so impressed with Tony and Leo who worked tirelessly throughout the last two weeks. They were so patient, professional, and sensitive to our needs. They were meticulous throughout every phase of construction and painting, cleaned up after each workday, and could not have done a nicer job!! You have a fabulous crew on board, and we cannot thank them enough!!- June T.
Informative and Personable
Suzanne excels in the role of property management. Extremely knowledgeable, informative and personable. I never once doubted that when I had an issue that needed to be resolved Suzanne would handle it expeditiously. Carolyn is the definition of professionalism. I’m not sure how she does it, but she seems to know everyone and everything necessary about the communities she helps to oversee. Always quick to respond and if she doesn’t have the answer herself, she will find it.- Nicole N.
Informative and fast responding
I just want to say that I have dealt with Imagineers for almost 11 years through my complex and Carolyn Raming is by far the most informative and fastest responding person I have come across. She has helped with questions and making sure that every emergency/repair was taken care of swiftly and accurately, never making it seems like I was a bother. Happy to be becoming a new home owner, but so glad to know Carolyn was there for us for 11 years!- C. Murph
Prompt and Professional
Have lived here 3 years and have very few issues. Each one has been handled promptly, professionally and followed through to completion.- Eleanor B.
Responsive
Whenever I have reached out to Imagineers, they have been immediately responsive. A really easy group to work with.- Kalpesh B.
The Best!
Throughout the years I have owned a number of condominiums and can say from experience that the excellent support you and the Imagineers gave to me is not typical of many Property Management Companies. In my book I rank you as the best!!!- Jack B - August 2020
Exemplary
Imagineers’ staff provides us with exemplary service. Imagineers is a first class operation and provides services no other property management company can.- Peter V. - July 2020
On Time and Polite
I just wanted to let you know how pleased I am with the painting job that your employee Leo did. On time,polite,did a great job. Very satisfied.- Karen S; May 2020
Appreciation
I just wanted to take a moment to thank you and the rest of the office staff, for keeping us going through this pandemic. Alot of people are out of work and I just wanted to extend my appreciation to you and the rest of Imagineers for all your hard work and giving us a sense of normalcy during this time.- Anonoymous April 2020
Respnsve and Helpful
I wanted to say what a treasure you have in Peter Demaria. He is smart, organized, an excellent communicator. He has been the supervisor for the past two pre-paint jobs at Long Hill Farm and the projects have been completed with care and on-time. Not only did I not receive one complaint about the crew or work, but I received multiple comments on how good Peter was as well as his men. I will hope that Peter will be available for the 2021 repairs. Carolyn Raming is also wonderful. Always responsive and helpful.- Marcy C. April 2020
Work Ethic
There are two men who are on site, daily. They work for Imagineers. Early every morning, they are here. They work all day, without ubiquitous "coffee/smoke" breaks, I have noticed so often. Their progress is clearly evident. I have never seen so much work done on resident's decks. In addition, these men are courteous and go out of their way to say "hello" or wave. In fact, this morning a resident told me a story about how one of men had helped a unit owner by pointing-out something that was potentially dangerous. I have spoken to them to express how impressed I am by their work ethic.- Charlie M.; April 2020
Nice Guy!
I met w/Mike this a.m w/regard to my ceilings. I just want to say he was great,explained everything and just a really nice guy! Karen S.- Karen S.
Outstanding Job
Thank you for the follow-up on repairs to our ceiling after the leak in our chimney. We want you to know that Avdi did an outstanding job and everything looks like new!- Eleanor B. - March 2019
Outstanding Work Ethic
Just a very quick note to let you know what a great job Matt Donofrio has been doing since he came on board to manage the Hunter's Run property for your company. He has been super diligent in responding to even the most trivial of needs for our residents. His work ethic is outstanding and his demeanor is nothing but superior.- Paul P. February 2019
Super Responsive!
Thank you so much Sheila, you are a breath of fresh air, super responsive! Love it and truly appreciate it. Thank you!- Carla J. - February 2019
Friendly and Nice
I just saw Chris and he is on the case. Working with you and him is really easy. Both of you are so friendly and just nice people....- Dave G. January, 2019
Well Handled
The note is to say how professional and well the situation was handled by all parties involved. Mike, Carole and Jennifer handled an unpleasant situation better than I could have imagined. Again, thank you!- Barbara G. - January 2019
Hats Off!
Any chance you can come to Florida and manage our condo association down here, I think you and Imagineers do a terrific job! My hats off to all of you.- Steve D. November 2018
31 Very Happy Years
Imagineers and you, in particular, did a very good job with each and every one of my requests over these many years....I always found Imagineers responsive and professional, from the very start...- Greg A - October 2018
Thorough and Professional
Thank you so much for your quick response and repair to the water problem on the basement level. I was home when Jason was working on the problem and he did a thorough and professional job.- Roberta M. - October 2018
Impeccable Workmanship
We now have a bone dry basement foyer thanks to Lisa's impeccable workmanship. We have had a few contractors over the years, but none of them as talented as Lisa. She located the source of moisture and restored the damaged areas with great expertise.- Cynthia & Craig
Exceeded Expectations
Would like to compliment Garth from Imagineers Building/Maintenance deivsion for an excellent job he performed on Friday, June 22, 2018. Garth exceeded expectations and repaired and painted our garage ceiling in a timely manner. His work was perfect and a great clean up to boot....- Richard H. July 2018
We're So Happy
We're so happy that the repair project to our home is completed so nicely today! We thought that we should let you know how satisfied we are and how wonderful your team is, especially your Construction Supervisor, Scott Steeves.- James and Tina W - June 2018
Fantastic Renovation
Thank you all for a fantastic renovation job at our unit. The place looks amazing and your team was very accommodating and easy to work with.- Nancy S. April 2018
I Feel So Lucky
I can't get over the service that we got, on a Sunday night no less. I fell so luck to have such a helpful management company.- Eve S.; February 2018
Stress Free Process
I am writing you to express my appreciation for fixing my condo unit. I wanted to thank and praise Gary and his assistant for the work that they did on my unit. They maintained professionalism throughout the whole process and did a phenomenal job. They did an amazing job at clean up and making sure this was a stress free process.- Jocelyn B.: February 2018
Professional
My basement project was completed today by painter Geoffrey Mahoney. I wanted to compliment Geoff on his professionalism, personlity and more importantly his expertise. Thank you, Geoff is a plus for your company.- Donna S., February 2018
Knowledgeable
Jason did some work here yesterday and I just wanted someone to know I thought he did great work. He was professional and personable and didn't mind answering all my questions as I watched a bit. It was great to have someone both friendly and knowledgeable.- Will S.; January 2018
Hard Working
I am writing this note to inform you of Dave Fields position here at the Ridge. His hard working, willing to help everyone here and is well liked by everyone! His positive attitude is contagious.- Joan A., January 2018
Amazing
Imagineers has been providing the Crossings property management service for 30 years. I am a board member and have found this company amazing. They are quick to respond to problems efficiently and take a personal interest to satisfy our unit owners. They are well versed in the law and provie excellent advice when difficult situations arise. They also have excellent resources and skilled staff both in the office and resolving maintenance issues. I would recommend them.- Lynn B., August 2017
Knowledgeable and Professional
Our condo complex has had a business relationship with Imagineers for easily 20 years now (even before I moved here). In that time I have joined the board and am now the president, so I have had plenty of opportunity to deal with them. They are knowledgeable, professional and completely transparent in how they manage our finances and business dealings. They make our jobs so much easier by carrying the burden for us. I strongly recommend that you keep them on your list if you are looking for a management company.- Peter L; August 2017
Wealth of Information
Imagineers has been managing my condo association since the 1980's. Our property manager is a wealth of information and knows the property inside out. I would not have any other company manage our Association. Couldn't be happier and more confident in their work.- Kathi L; August 2017
Polite and Businesslike
The staff of Imagineers has always been polite and businesslike. They manage a program for my housing authority and the audits I regularly conduct have all shown high quality work. Outside audits have also shown compliance with the regulations. I would recommend them to anyone needing the services they provide.- Cathy ; August 2017
Effective
Excellent company currently managing our condominium complex in Brookfield, CT. Company effectiveness measured in the quality of the Property Manager, ours is Suzanne, highly professional, knowledgeable, proactive and responsive.- Tulio L; August 2017
You Are So Wonderful
Carolyn, you would think you hung the moon you are so wonderful to so many and please know we so appreciate it. We talk about you all the time with nothing but praise.- Marsha B.; July 2017
Truly Impressed
The quality of work done to our unit has truly impressed us. The workers identified and corrected a great deal of rotten wood on our unit. The quality of their workmanship is excellent. They were polite, neat, and helpful. They were willing to answer any questions we had. You are fortunate to have employees like them.- John & Elaine D.; August 2017
Thanks!
I appreciate all the work (Marcy and Vicky) do for me and I want you to know this. Thanks for being our property management company.- Karen S.; August 2017
Above and Beyond
Mr. Floyd was extremely supportive throughout the entire process. He was always prompt in responding to any communication from me or the insurance company. I would have felt very isolated in the process if I had not had his help. I feel he went above and beyond what was expected to help finalize the claim so that repairs could commence.- Linda M.; August 2017
Prompt!
You are more than prompt! I am so impressed! Just to let you know...I know that my realtor told another realtor of somebody who is looking at my condo how quick, responsive and amazing Imagineers is!- Tracy C.; July 2017
Thank you!
Just wanted to say thank you to Joe our superintendent for fixing the leak below our sink! He was so responsive, removed his shoes so he didn't track mud through the house and cleaned up when the job was done. He even stopped by the next week to check in and make sure we didn't have any other issues with the plumbing.- Mary S.; July 2017
You're the Best!
Thank you very much for everything you've done. You're the best!- Anne M,; June 2017
Quick Service
I wanted to express my appreciation for being so prompt with responses! Thanks for your quick service, you're doing a great job!- Harriet S.; June 2017
Professional and Neat
I wanted to thank you. The repairman you sent over to fix the water damage was very professional, neat and he expedited things. He was the best service person to come to my house in over 30 years! If you ever have to send someone else out, send him!- Richard M.; June 2017
Diligence and Integrity
Thank you for all of your hard work on our behalf. Your diligence and integrity have not gone unnoticed by those of us at Mallard's Landing.- Will B.; April 2017
Thank you!
I wanted to say thank you personally for helping us with the fallen tree incident on my car. Your help was SO appreciated! You were on-site within the hour! I can't thank you enough! You're all experts at what you do. Peace of mind is now mine because of you. Thank you!- Arlene C.; May 2017
It's Been a Pleasure!
As a result of my experience with Imagineers and most importantly Mr. Floyd, I would have no trouble recommending your services to anyone else in the condo complex. I have, in fact, already done that on two occassions. In short, it has been a pleasure doing business with Imagineers.- Linda M.; May 2017
We have many strong references from communities we currently manage. Please let us know if you would like telephone contact information for any of our client references or vendors. We have routinely provided prospective clients with the names and telephone numbers of the leaders of every client community not just a selection. Nobody else does that. We are well-regarded by suppliers, insurance agents, banks, realtors, attorneys and public accounting firms serving condominium associations throughout the state. We will provide such business references upon request. Imagineers is also designated as an accredited business by the Better Business Bureau (BBB) with a business grade ranking of A. Our good name is our greatest asset. This view is evident in the way we treat our clients, vendors, and employees. Our references are our greatest marketing tool.
