Your Community Web Portal - Questions and Answers
What is a community web portal and how is it different from a website?
We provide each client with a community web portal as part of our basic management services. The community web portal provides all homeowners with the ability to login and directly access, in real time, their account balance history, rules infraction history and status of work orders. It also provides many features and tools that can help Boards to more conveniently meet their responsibilities and homeowners to be better informed.
A website is a set of html pages that are accessible via the internet. These pages are static and a homeowner simply reads the site content. A web portal, by contrast, is a powerful web application that allows all homeowners to interact on a common platform. Based on their login, a web portal knows who the resident is and presents information that is relevant only to that person.
How do I access the features of my community web portal?
With your account number handy, access our website at www.imagineersllc.com , Click on the 'Condominium Management' tab on top of page. Then click on 'login to my Community' on left side of page. Then click on 'obtain initial logon information'. At the prompt enter your account number, name and email address. An email will be sent to you within seconds containing a website link. Click on that link (or copy/paste) and you will be asked to create your own user name and password. Upon entering this information, you will be connected directly to the community homepage from which you can access any of the above listed pages and more. If you should encounter any problems logging in or have any additional questions, please contact our office.
Why should my community want to utilize its community web portal?
1.) It provides a method to centrally store important community documents in an organized and accessible manner available to all homeowners at any time. Some examples include: (Board Meeting Minutes:Newsletters; Community Rules and Regulations; Policies (e.g. Late Fee Policy; Snow Removal Policy);Welcome to Community Information; Variance Request Forms and Guidelines).
2.) It provides a convenient method for all homeowners to directly access in real time their common fee account balance and account history (this is pulled directly from the Imagineers accounting system). It can provide access also to work order requests and covenants. It also provides an online method to place a service request or request response to an account inquiry. Some examples include:(Quick answers to billing questions or account history; Status of work order request; Access to historical records of covenants; Online method to place service requests; Online method to request Imagineers accounting support).
3.) It provides an additional convenient method to make community announcements to homeowners. Some examples include: (Announcement of a change of a rule; Announcement of a change in policy; Announcement of an upcoming event; Announcement of projects or activities impacting residents).
4.)It provides a way to maintain a community calendar for community events accessible by all homeowners. Examples include: (Social Events; Annual meetings; Board Meetings; Minutes Posting; Assessment Reminders; Maintenance Reminders; Insurance Policy Renewal Date).
5.) It provides easy web links to other internet websites of interest. Examples include: (Connecticut Chapter of Community Association Institute; Legislative manners impacting the community; Resources important to the community; Existing Association Website).
6.) Best reason of all - It's Free. It is part of the standard services that we offer to all communities that we manage. Each community can utilize the features as much or a little as they wish. In general, it can help to conveniently foster greater communication on issues important to the community. Increased communication can help to avoid frustrated homeowners and help to prevent community discord.
Thank you for reading the Imagineers Board Newsletter. If you have any question or need any additional information on any articles provided in this newsletter, please contact us at 1-800-560-7268.
Imagineers LLCEmail: Gpassacantando@imagineersllc.com
Phone: 1-800-560-7268
Fax: 860-236-3951
Web: http://www.imagineersllc.com
